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FAQs

Ordering

1). How to place an order?
Placing order on thetapestrybazaar.com is very convenient and effortless process, keeping in mind, the hectic and stressful day scheduled of the prospective customers. You need to follow certain step in order to shop on thetapestrybazaar.com as mentioned below:
  • Visit www.thetapestrybazaar.com from your mobile or personal computer,
  • Select the product category tab ,you want to shop,
  • Select the product/s you want to buy and press add to cart, your selected products will be added into your shopping cart.
  • To add more products from
  • Then click the checkout tab and do the payments.
2). To whom, I should contact while ordering the product ?
Our customer support agent will be delighted to assist you with your order on +91-7073467178 (9 AM IST - 10 PM IST) Or you can email us on support@thetapestrybazaar.com and interactive chat assistance with our agent is also available .
3) I am having problems ordering through your website. What can I do?
Our website is fully supported by Internet Explorer, safari, chrome and Mozilla Firefox. Please ensure that you are using latest version of these web browsers . If you are still experiencing difficulties, please do not hesitate to email us on support@thetapestrybazaar.com
4). How can I confirm details of the product?
Our prime focus is to showcase our products in their original state and color with no defect in the item, if any important information about the product needs to be displayed it will be available in product details only.
5). Can I change an order after it has been placed?
Yes, You can amend your order by increasing/decreasing the product quantity or by adding/ deleting the product, you have purchase until we dispatched your order .Moreover, it usually take 24-48 hours to ship the order.
6). Can I order a product that is 'Out of Stock'?
At a times , you may like the product which is “Out of Stock” shown on our website. So, in that case ,please contact our customer support agent to get an update on the availability of the product. Else, you can keep the product under wish tab in your registered account and our representative will contact you with an update.
7). How do I know my order has been confirmed?
You will receive a confirmatory SMS and e-mail with an order number, Once you are successfully placed the order.
8). Am I able to place a COD “Cash on Delivery” order ?
Unfortunately, We are not providing COD facility right now, but we are in process to integrated this feature on our shopping portal .

Payments

1). What payment types do you accept?
We accept payment through PayPal as it is the fastest and the safest mode of payment. If you do not have any PayPal account then you can pay through your credit card, debit card, visa or master card also without creating any PayPal account.
2). When will I be charged?
As soon as, you have placed an order successfully , you card will be debited with the respective order amount.

Cancellations

1). Can I cancel the order?
Yes, you can cancel an order until it has been shipped by contacting our customer support executive. Any amount you paid, will be credited back to your account within 2 business days. Cancellation would not be accepted if your order has already been dispatched.
2). Is it possible to do partial cancellation?
“Partial Cancellation” means removal of purchase product from the existing order .In order to do so, Kindly contact our Customer support agent .

Refunds

1). What are the modes of refund available after cancellation/returns ?
We will refund your amount through PayPal to your account and refund transaction id would be mailed to you directly on your email .Else ,if you are planning to shop on our shopping portal in near future, then we can convert the refund amount into credits which can be used within 365 days from the date of issue.
2). How long does it take to receive a refund?
Refunds against cancelled orders will be processed within 2 business days from the day of cancellation and Refunds against Product damage/defective will be issued in 5- 7 days, once the refund has been approved by the concerning team .

Shipping

1). How long will it take for my order to ship?
As our company policy, we always considered every order at priority and try to process and ships at earliest .Moreover, It may take 24-48 business hours to process and shipped the orders.
2). Can I change my shipping address after placing the order?
Yes, you can amend the shipping address until we ship the respective order. In order to so, Please contact our customer support agent for further assistance.
3). How do I know If my Order has shipped ?
We will notify you with SMS and e-mail confirming the shipment of the you order with the tracking details mentioned in it.
4). When will my order arrives?
Orders are shipped within same day or in 48hours ,from the day it has been ordered .Normally, it may take 15-30 days to deliver it to your door step.
5). What are the custom charges?
All the custom charges have to be borne by recipient in their country as charges vary from country to country. Please contact your Customs Agency for the further information. (*In our experience small packets or low volume shipments rarely have any import custom duties)
6). Is my packet safe in transit?
We make every effort to make sure the packet does not get damaged during transit but in rare case if such an incident takes place, please contact us and keep the original packing with you. The tapestry Bazaar will give best solution possible at the earliest.
7). Which service would be used to ship my order?
Currently, We are using India Postal Service to ship the order, but we are in contact with the UPS and DHL Courier Service for the expedite shipping options.
8). How can I track my order?
We will mail you the tracking details immediately after your parcel have been dispatched on your email. You can track the order location on the web URL mentioned below : https://www.indiapost.gov.in/VAS/Pages/trackconsignment.aspx.
9). My items haven't arrived yet. What can I do?
Please allow us to shipped the order in the committed time frame . Your order status is updated to you via emails. If you are having trouble in reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately by dropping us an email on support@thetapestrybazaar.com

Returns

1). How can I Return/Exchange a product?
Unfortunately ,we are not able to exchange /return the product received in good condition ,but in case you have received defective/damaged or the product which not was described as on our shopping portal, then we will delighted to replace the damage product with fresh piece or if you don’t want the replacement then we will issue a full refund of the product value.
2). How do I initiate a return process?
Please contact our Customer Care team to initiate the return process. You can email us on support@thetapestrybazaar.com. Please do not return products without notifying us. Else, you will not be eligible for refund and we will not be able to issue a refund.
3). What is the return notice period?
The Tapestry Bazaar has a no questions asked returns policy for the damaged or defective received orders . You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement or refund .
4). How can I replace the product ?
As soon as you notify us about the received damage/defective product ,we will issue replacement within 5-7 business day. We will notify you by e-mail ,once it has been dispatched.

Privacy & Security

1). Do I need to enable my cookies?
Yes , in order to use the complete features of the our shopping portal. It is advised to enable the cookies.
2). How do I know if thetapestrybazaar.com is a safe online shop?
We are highly committed to provide you with a safe transaction value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
3). Do you keep my credit card details?
We do not store your credit card details.
4). Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under "Privacy Policy"

Customer Support Section

1). What is 'My Account'? How do I update my information?
The Tapestry Bazaar gives a privilege to our esteemed customers to get registered on our website and to have an account. This will ease some of your efforts and will make you eligible to received notifications about timely sale and offers customize only for you .
2). Which is the best way to connect to contact customer support ?
Our motto is to be customer centric ,so keeping this in our mind ,we have no left option to get contacted with our existing and prospective customer .Details of mode to get in touch with our Customer Service Representative is as follows:
3). How do I know about the offers and sale ?
We timely and periodically notify our existing customers about offers and sale, by using various mediums like Newsletters, E-mails, SMS ,social networking site etc. If you want to receive notification about our offers and sales, Kindly signup on our website or you can open an account.